Frequently Asked Questions

General

  • No, we are a completely mobile practice. Services are provided in-home, in-office and virtually.

  • TCP provides quality health service to all patients, ages 16 years of age and older.

  • We provide in-home visits throughout south Florida specifically through Miami, Broward and Palm Beach counties as well as telemedicine services throughout the states of Florida, Georgia and Illinois while constantly expanding! We offer concierge memberships as well if you desire a more intimate relationship with your provider. If out of area we may still able to serve you, contact us for details. (custom rates apply)

    • Monday: 8:30am-6pm

    • Tuesday, Wednesday, Thursday: 8:30am - 2pm

    • Friday: 8:30am-12:00pm

Health Insurance

  • No, The Concierge Practice offers convenient pricing for services and packages. HSA funds can be used for medical services provided here.

  • Yes,

    • If we are an in-network provider, your insurance will billed be and you will only be responsible for your co-pay.

    • If covered by out-of-network insurance provider you can seek reimbursement for expenses accrued for medical services only.

  • Aetna and Cigna (Not Marketplace policies) and Medicare (ONLY in the State of Florida)

  • Yes, HSA funds can be used for medical services provided at TCP.

  • Yes, TCP may be considered out-of-network provider for your insurance plan but you should be able to file a claim for reimbursement with your insurance carrier. We can assist you with process, ask us how.

Payment

  • All major credit cards, PayPal, CashApp, Venmo are all accepted forms of payment for services received.

  • All forms and paperwork to be completed by provider will require 2 business day turnaround and assess a fee of $50.

  • In order to maintain our goal to provide quality and convenient healthcare, we require at least 24 hours advance notice if cancellation is necessary. A cancellation is considered late when done less than 24 hours prior to appointment time and may be subjected to a cancellation fee of $50. Same fee would apply to a missed appointment and cancellation of same-day bookings.

  • No, your package services must be used before the end of the 12 months and terms of agreement applies only to the individual listed on contract. Services can not be transferred.

  • You can always schedule a single primary or urgent care visit at market value and will still maintain priority status with membership benefits.

  • Yes. You can cancel your concierge membership at any time with a 30-day written notice. All future payments will be suspended after 30 days of receipt of the cancellation notice.

  • No. The cost of laboratory studies and imaging services are not included and may be billed by the third-party provider to you directly or your health insurance carrier. We have selected to work with third-party providers that will be most affordable to you.